Reach the people holding the pad

Whatever reaches this page, by phone or in writing, lands with someone with finish under their fingernails, not in a ticket queue. A floor you cannot decide about, a line on one of our quotes that wants a plainer explanation, a sentence on this site you think is wrong: say it or type it, and a real answer comes back.

What sharpens the answer

• How the finish looks and behaves today: cloudy in the traffic lanes, chalky at the doorway, still glossy under the sofa. That contrast between hidden and walked-on wood tells us most of the story.
• The species, if you happen to know it. Oak, maple, pine and engineered boards each take the pad a little differently, and a guess marked as a guess is perfectly welcome.
• A rough idea of the surface: which rooms, and about how many square feet if you have paced it off. It turns a vague answer into a bracket you can actually plan around.
• Your timeline. A floor that should shine before a family gathering next month is a different conversation from one you are quietly researching for spring.

How fast it comes back

On the phone, the planner picks up during working hours and rings back when you leave a message. By email, most messages get their reply within one working day. When every van is out and the coats are drying, the inbox waits until evening, but it is always a person who opens it and never a template that answers it.

If what you really want is a price, skip the inbox: call (888) 217-5291 and the planner books the look on the spot.

What you tell us, on the phone or in writing, stays with the small crew that answers it. Your details are for replying to you and for no other purpose whatsoever.